FAQs

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Frequently Asked Questions

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What is BoxHawk?

BoxHawk is a shipping service that connects independent drivers with local merchants, stores, and e-commerce sites to deliver orders directly from businesses to customers.[/vc_column_text][vc_separator type=”normal” position=”center” thickness=”0″ up=”30″ down=”10″][vc_column_text]

How does delivery work?

BoxHawk employs qualified, independent drivers to service geographic regions of their choosing. This guarantees that our workforce stays mobile, flexible, and local. Learn more about becoming a driver.[/vc_column_text][vc_separator type=”normal” position=”center” thickness=”0″ up=”30″ down=”10″][vc_column_text]

How does payment work?

Customers pay for their product online the same way they always do and simply opt for Boxhawk Shipping at check-out. The store pays BoxHawk for the service and decides how much to charge customers (we recommend free shipping).[/vc_column_text][vc_separator type=”normal” position=”center” thickness=”0″ up=”30″ down=”10″][vc_column_text]

How much does it cost?

Cost is dependent on volume. We use zone pricing based on distance; most deliveries end up being between $6–$10, far less than traditional same-day shipping fees.[/vc_column_text][vc_separator type=”normal” position=”center” thickness=”0″ up=”30″ down=”10″][vc_column_text]

How big of a package will you deliver?

We accept and deliver packages up to 75lbs and 36” x 30” x 18” (L x W x H).[/vc_column_text][vc_separator type=”normal” position=”center” thickness=”0″ up=”30″ down=”10″][vc_column_text]

Where do you deliver?

Generally about 20 miles from your store and/or warehouse.[/vc_column_text][vc_separator type=”normal” position=”center” thickness=”0″ up=”30″ down=”10″][vc_separator type=”normal” position=”center” thickness=”0″ up=”30″ down=”10″][vc_column_text]

FAQs for Drivers

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How much can I expect to make?

Anywhere from $20-$40 per hour. Drivers make anywhere from 50-80% of our delivery fees.[/vc_column_text][vc_separator type=”normal” position=”center” thickness=”0″ up=”30″ down=”10″][vc_column_text]

How is driver payment calculated?

Drivers are paid an initial $15 for every shift they work. Additional payment is then calculated based on distance, organised into BoxHawk zones. The more packages you deliver, the more you earn.

– Drivers make 50% of base deliveries and 80% of ‘Get-it-Now’ deliveries. (Fun fact! – Due to our batching and logistics engines, drivers make a higher hourly wage delivering base level packages.)

– Per package delivery fee is based on mileage, from pick up location to drop off location, as well as quantity. 

– Delivery pricing example: Pick up location and drop off location are 9 miles apart, and there are two packages to be delivered to this address. Delivery fee $13 = $8 for first package + $5 for the second package. Driver makes $7.50 for the delivery in this example.

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How and when do I get paid?

We send payments to the email address you applied with via Google Wallet.

Drivers are paid weekly, on Sunday.

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Do drivers still earn the $15 per shift bonus even if no packages are available for pick up?

Yes.[/vc_column_text][vc_separator type=”normal” position=”center” thickness=”0″ up=”30″ down=”10″][vc_column_text]

Is there a minimum shift requirement?

Yes, drivers are expected to sign on for at least 3 shifts per month (one or more shifts every 2 weeks).[/vc_column_text][vc_separator type=”normal” position=”center” thickness=”0″ up=”30″ down=”10″][vc_column_text]

Do I make any tips?

No, it is strictly against BoxHawk driver policy to ask for or accept tips.[/vc_column_text][vc_separator type=”normal” position=”center” thickness=”0″ up=”30″ down=”10″][vc_column_text]

How does BoxHawk compare with ride-sharing services?

Generally our drivers can expect to earn at least the same, if not a little more than comparative driving companies. The other main differences are:

  • you’re delivering packages, not people
  • our customers are retailers – you’ll get to know your retailers and develop a relationship with them
  • we use an app called Bringg to facilitate package deliveries and manage your time

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What’s the process to become a driver?

The first step is to fill out our information form. From there, you’ll receive an email to begin the process:

  • attend a short info session with our team to learn more and share your experience
  • provide some further details for assessment and approval
  • once approved, download the Bringg app and log in
  • start accepting orders and delivering packages on your own time!

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What if I have a problem finding the pickup or drop off location?

Feel free to call the store or customer to ask them where the location is as well as coordinate any other specific instructions for the delivery.[/vc_column_text][vc_separator type=”normal” position=”center” thickness=”0″ up=”30″ down=”10″][vc_column_text]

What happens if I feel unsafe, or find myself in an uncomfortable situation?

Your safety and well-being is very important to us. Use your best judgment and avoid all unsafe situations. Try the delivery at a different time, or return to sender.[/vc_column_text][vc_separator type=”normal” position=”center” thickness=”0″ up=”30″ down=”10″][vc_column_text]

Where do I leave the package if they’re not home?

Leave the package close to the front door. A lot of times, the customer will have specific instructions for delivery (eg leave by garage if not home).

If the customer requested a signed receipt, call the customer and coordinate a time or place to make the delivery.[/vc_column_text][vc_separator type=”normal” position=”center” thickness=”0″ up=”30″ down=”10″][vc_column_text]

What do I do if a package was stolen while it was in my possession?

Call the police, then call BoxHawk driver support.[/vc_column_text][vc_separator type=”normal” position=”center” thickness=”0″ up=”30″ down=”10″][vc_column_text]

What do I do if a package was lost?

Call BoxHawk driver support.[/vc_column_text][vc_separator type=”normal” position=”center” thickness=”0″ up=”30″ down=”10″][vc_column_text]

Where do I park when making a pickup?

Find a place as close to the retailer as possible and turn your hazard lights on.[/vc_column_text][vc_separator type=”normal” position=”center” thickness=”0″ up=”30″ down=”10″][vc_column_text]

Where do I park when making a drop-off?

Whenever possible, park on the street close to the drop-off location. If necessary, it’s okay to driver on customer’s driveway to save time.[/vc_column_text][vc_separator type=”normal” position=”center” thickness=”0″ up=”30″ down=”10″][vc_column_text]

What size packages do we deliver?

We deliver packages up to 36 x 24 x18 (LxWxH) and up to 50 pounds.[/vc_column_text][vc_separator type=”normal” position=”center” thickness=”0″ up=”30″ down=”10″][vc_column_text]

Do I need insurance?

Yes you will need your own car insurance.[/vc_column_text][vc_separator type=”normal” position=”center” thickness=”0″ up=”30″ down=”10″][vc_column_text]

Ready to start driving?

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Let’s get started!

Complete a few short details and we’ll see you on the road soon![/vc_column_text][vc_separator type=”normal” position=”center” thickness=”0″ up=”30″ down=”10″][/vc_column][vc_column width=”1/3″][vc_column_text]
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